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Retail IT Infrastructure & POS Support

Portfolio Description

Retail businesses live or die by the customer experience. In this case, a Melbourne-based multi-location retailer faced daily headaches with broken systems, unreliable internet, and customer frustration at the checkout.

Challenge and solution

A Melbourne-based retailer with three stores struggled with disconnected POS systems, unreliable Wi-Fi, and regular EFTPOS downtime. These IT issues caused long queues, unhappy customers, and lost sales opportunities.

  • POS systems at each outlet weren’t connected, leading to messy reporting.
  • Frequent Wi-Fi dropouts slowed down transactions.
  • EFTPOS downtime caused long queues and lost sales.
  • Staff lacked reliable IT support to fix issues on the spot.

ITEPRO stepped in with a tailored retail IT solution:

  • Standardised POS systems across all outlets with cloud integration.
  • Installed enterprise-grade Wi-Fi with redundancy to ensure uptime.
  • Implemented real-time monitoring for outages and automatic alerts.
  • Provided dedicated support so issues were resolved before they reached customers.

The Results

  • 99.9% uptime across all retail locations.
  • Checkout transactions became faster and more reliable.
  • Customer satisfaction improved, with fewer complaints about delays.
  • Sales reports became centralised and accurate, empowering smarter business decisions.

From boutique shops to nationwide chains, IT Engineering helps retail businesses stay connected and keep customers happy.

On-Site Support

Portfolio Details

  • Client Name: Retail Business
  • Category:
  • Execution Date: 23 April, 2024
  • Location: Melbourne